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Mählers is a leading player in its field and strives to make life easier for operators of its products through innovative technical solutions. To improve support for its users, Mählers developed Mählbot - a support documentation helper that explains alarms and error codes in a simple and understandable way, without drivers having to leaf through manuals or handbooks.
"Our partnership with Thnx has been instrumental in launching Mählbot, one of the first AI-powered support apps in Sweden. With Mählbot, we can offer our drivers immediate and reliable support, putting us at the forefront of innovative solutions for our customers."
Pontus Jonasson
CEO
Mählers was faced with the challenge of creating a system that could offer immediate and accurate answers to drivers' questions, based on existing documentation. It was important to ensure that the information provided was correct and did not contain any "hallucinated" answers. "hallucinated" answers. The answers should be strictly based on the available documentation.
By providing Mählbot to drivers via the Mählers MC3 app, Mählers can not only offer an extendend display to drivers but also a powerful support tool that effectively supports the driver by delivering immediate and understandable answers to their questions.
Mählbot has proven to be a valuable tool that effectively supports operators of Mählers products by offering a fast and accurate support tool.
