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A secure future - Secures a long-term sustainable solution


Together with you, we create A SECURE FUTURE. In a long-term sustainable solution, it is important to feel secure. Our maintenance package provides you with a development partner who has the necessary skills and experiences required throughout the entire lifespan of your product or service. Our service consists of three parts: continuity planning, maintenance, and support.​

Continuity planning

Unique team model for skills dissemination. Our development process means that there are always several people with insight into how your product works.

Your accounts and your code. Everything we create during the project is stored in cloud solutions with high availability and regular backup. We help you create accounts that you own and have full control over. It's a hygiene factor for us at Thnx that you own and control all the material we create for you, from start to finish.

Always someone with knowledge of your product. In addition to the above activities and our team model, we make sure there is always someone with us who knows how your product is built.

Maintenance

ENSURE THAT YOUR DIGITAL SOLUTION ALWAYS WORKS AS WELL AS POSSIBLE WITHOUT INTERRUPTION OR DEGRADATION OF QUALITY.

Preventive maintenance. Thnx monitors and maintains the solution both proactively and reactively to ensure that as few errors and problems as possible occur. Unexpected interruptions are kept to a minimum and planned interruptions are made in dialogue with you.

Regular updates. Thnx delivers regular updates based on the preventive maintenance.

Roadmap and risk analysis. Together we plan quarterly meetings where we discuss the roadmap for the coming period and do a risk analysis based on your current situation.

Joint Action Plan. We maintain a common action plan for known errors and risks.

A secure future - Secures a long-term sustainable solution

MANAGEMENT AND MAINTENANCE
With broad experience, we manage your digital service or product. With a focus on long-term quality, we ensure the effect of your investment and eliminate the risk of unnecessary costs.

Development
In a new investment in an existing digital service or product, we can, based on the unique conditions, ensure an efficient pace of development and future-proof business value.

TAILORED DEVELOPMENT TEAM
If you manage your own digital services and products, but if you have limitations in development, we can tailor a scalable development team based on your unique circumstances and needs.

EXTERNAL CTO
By appointing an external CTO with solid experience, you get the opportunity to ensure your digital presence with experience and expertise, as well as free up time from involuntary IT managers.

EXTERNAL PRODUCT OWNER
We ensure that requirements and long-term development of your digital products are carried out according to proven methods and while maintaining a focus on your unique business value.

Support

ENSURE THAT YOU HAVE A CONTACT PERSON WHO CAN ANSWER QUESTIONS OR DEAL WITH PROBLEMS THAT ARISE IN YOUR USE OF THE DIGITAL SOLUTION.

Contact person. A contact person you can reach for questions or support. We offer second-line support, which means that your contact person can reach us by phone or email and your end users report errors and problems to you.

Digital case management. All cases are entered into a case management system to which you have access.

Procedure for handling a support request

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